We want you to be happy and satisfied
with all of our products.
All products are guaranteed to hold
up for the life of your pet.
Should you need to return a product
or have one replaced, here is what you do:
If it's a customized product,
simply call our toll-free customer service number
(800-543-8247) and an agent will help you out.
If it's a non-customized product
that has never been used, simply send it back to us
with a note letting us know:
1.) your customer number or order
2.) what you didn't like about it
3.) if you want a replacement product
and which product you want or a refund.
We'll take care of it from there.
There are no re-stocking fees. You can send it via
the carrier of your choice, postage paid to:
4301 Aurora Ave N
Seattle, WA 98103
If it's a non-customized product that
has been used but failed in some way, call our toll-free
customer service number (800-543-8247) and an agent
will figure out the best way to help you.