RETURNS
We want you to be happy and satisfied
with all of our products.
All products are guaranteed to hold
up for the life of your pet.
Should you need to return a product
or have one replaced, here is what you do:
If it's a customized product,
simply call our toll-free customer service number
(800-543-8247) and an agent will help you out.
If it's a non-customized product
that has never been used, simply send it back to us
with a note letting us know:
1.) your customer number or order
number
2.) what you didn't like about it
and
3.) if you want a replacement product
and which product you want or a refund.
We'll take care of it from there.
There are no re-stocking fees. You can send it via
the carrier of your choice, postage paid to:
LuckyPet
515 Westlake Ave N
Seattle, WA 98109
If it's a non-customized product that
has been used but failed in some way, call our toll-free
customer service number (800-543-8247) and an agent
will figure out the best way to help you.
