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Morris Animal Foundation Info

SHIPPING AND RETURNS POLICY
 


SHIPPING

Items are shipped out the very next business day if ordered before 3:00pm PST.

Our standard shipping method is USPS (US Postal Service) First Class or USPS Standard Mail.

For an additional charge items can be sent via overnight or 2nd day air. This option is available during the checkout process.

Please allow 3-6 business days for delivery via USPS.

Shipping costs are calculated on a per product basis and display during checkout.

RETURNS

We want you to be happy and satisfied with all of our products.

All products are guaranteed to hold up for the life of your pet.

Should you need to return a product or have one replaced, here is what you do:

If it's a customized product, simply call our toll-free customer service number (800-543-8247) and an agent will help you out.

If it's a non-customized product that has never been used, simply send it back to us with a note letting us know:

1.) your customer number or order number

2.) what you didn't like about it and

3.) if you want a replacement product and which product you want or a refund.

We'll take care of it from there. There are no re-stocking fees. You can send it via the carrier of your choice, postage paid to:
LuckyPet
515 Westlake Ave N
Seattle, WA 98109

If it's a non-customized product that has been used but failed in some way, call our toll-free customer service number (800-543-8247) and an agent will figure out the best way to help you.

 

 
 
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